Hello and welcome.

Here you'll find some of my favorite work.

Paycheck Protection Program Support

Capital One

Helping deliver the highest customer satisfaction with a bank's Payment Protection Program in 2020, according to J.D. Power.

List of 23 banks, sorted by customer satisfaction with the bank's payment protection program. Capital One is at the top with 8.66 out of 10.

Home Loan Correspondence

Capital One

40% drop in call center volume? Yes please. Not just an overhaul of the most complex legal statement in home loans, but also a framework for future Capital One correspondence and billing statements.

Image showing before and after the statement redesign.

Stewardship Reporting

AT&T

Enterprise-level trends for equipment status, billing, data usage, and network performance online with data visualization and intelligent summaries.

Image showing before and after the statement redesign.

Logos & Marks